Get your Egypt eVisa issued with confidence.

Effective Date: December 26, 2024

1. Information We Collect

We collect personal information necessary for processing your Egypt eVisa application, including:

• Personal details (full name, date of birth, nationality, passport information)
• Contact information (email address, phone number, physical address)
• Travel details (arrival/departure dates, visa type requested)
• Passport scans and supporting documents
• Payment information (processed securely through Stripe)

2. How We Use Your Information

Your information is used exclusively for:

• Processing and submitting your Egypt eVisa application to the Egyptian government
• Communicating application status updates via email
• Providing customer support for your application
• Fraud prevention and security purposes
• Improving our services

3. Data Sharing

We share your data only with:

• Egyptian Government: To process your visa application
• Stripe: For secure payment processing (credit card details never stored by us)
• Supabase: Our secure database hosting provider

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via SSL/TLS encryption
• Secure Servers: Data stored on secure, encrypted servers
• Access Controls: Limited access to personal data on a need-to-know basis

5. Your Rights

You have the right to:

• Request deletion of your personal data (subject to legal retention requirements)
• Update or correct your information
• Contact us regarding privacy concerns

To exercise these rights, email us at: support@evisaeg.com

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Application records may be retained for accounting and legal purposes.

7. Cookies

We use essential cookies for authentication and session management. No third-party tracking cookies are used.

8. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us: For privacy-related questions, email support@evisaeg.com

1. Refund Eligibility

Refunds are granted ONLY in the following case:

• Processing Error by Us: If we submitted your application to the Egyptian government with incorrect data due to our error (not user input error)

2. Non-Refundable Situations

Refunds are NOT available for:

• User entered incorrect details in our application form
• Visa application rejection by the Egyptian government (government decision)
• Government fees ($25 single entry / $60 multiple entry per applicant)
• Change of travel plans after application submission
• Delays in visa processing by government authorities
• Denial of entry to Egypt (immigration decisions are independent of visa approval)

3. Government Fees

Government fees are collected and remitted to the Egyptian authorities and are 100% non-refundable regardless of application outcome.

4. How to Request a Refund

If you believe you qualify for a refund:

1. Email us at: support@evisaeg.com
2. Include your application number and billing email
3. Provide detailed explanation of the processing error
4. Attach any supporting documentation

5. Refund Processing Time

Review Period: 3 business days to review your refund request

If Approved: Refund will be processed to your original payment method within 5-7 business days after approval

6. Partial Refunds

If eligible for a refund due to our error, you may receive a partial refund excluding:

• Government fees (always non-refundable)
• Payment processing fees (Stripe transaction costs)

Questions? Contact support@evisaeg.com

We are committed to protecting the privacy and personal data of all applicants, including those in the European Union (EU) and European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR).

1. Data Protection Measures

We implement comprehensive security measures to protect your personal data:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Secure Servers: Data stored on enterprise-grade secure servers with regular security audits
• Access Controls: Strict role-based access controls limit who can view your data
• Authentication: Multi-factor authentication for administrative access
• Regular Backups: Secure, encrypted backups to prevent data loss

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our service of submitting your visa application
• Legal Obligation: To comply with government visa processing requirements
• Legitimate Interest: To provide customer support and improve our services

3. Your GDPR Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Object: Object to certain types of data processing
• Right to Data Portability: Receive your data in a structured, commonly used format

4. Data Export (Portability)

We currently do not offer a self-service data export feature. However, you have the right to request your data:

• Email support@evisaeg.com with your request
• Include your application number and billing email for verification
• We will provide your data in PDF or structured format within 30 days

5. Right to Deletion

You can request deletion of your personal data by contacting us:

• Email: support@evisaeg.com
• Subject: "Data Deletion Request"
• Include: Your application number and billing email

What We Delete:

• All applicant personal information
• Passport images and uploaded documents
• Application details and status history
• Contact information

6. Data Retention

We retain personal data for:

• Active Applications: Duration of visa processing + 1 year
• Financial Records: Up to 7 years for tax and accounting compliance
• Legal Requirements: As mandated by applicable law

7. International Data Transfers

Your data may be transferred to Egypt for visa processing. We ensure appropriate safeguards are in place for such transfers.

8. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

9. Data Breach Notification

In the event of a data breach affecting your personal data, we will notify you and relevant authorities within 72 hours as required by GDPR.

10. Contact Us & Complaints

Data Protection Contact: support@evisaeg.com

Supervisory Authority: If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

Last Updated: December 26, 2024

• You must upload a copy of your travel document that includes: Personal photo, passport number, given name, surname, date of birth, nationality, issue date, country name, passport type at the top left of the travel document and machine readable zone at the bottom of your passport. You must upload all the required supporting documents; readable and with good quality. In case your attachment does not meet these requirements, an update email will be sent to the applicant’s email which was entered by him/herself at the time of registration. If the applicant re-attached his travel document correctly, as requested, the e-visa will be issued and sent to the applicant’s email within 7 days from the transaction date. Otherwise, e-visa request will be rejected, and the rejection email will be sent within 7 days from the transaction date. E-Visa processing fees is non-refundable (25.00 U$) for single entry per applicant, 60.00 U$ for multiple entry per applicant)
• In-case your travel document is an ID issued by Germany, Belgium, France, Italy or Portugal, you have to upload both sides in one photo.
• After you applied on the portal and executed the transaction, you cannot alter or cancel the Evisa request and the transaction amount is non-refundable.
• Please note that the information you typed in the application must match the information on your passport and supporting documents. In case the entered data does not match the attachments, an update email will be sent to the applicant’s email which was entered by him/herself at the time of registration. If the applicant updated his request with the required information correctly, as requested, e-visa will be issued and sent to the applicant’s email within 7 days from the transaction date, otherwise, the e-visa request will be rejected and rejection email will be sent within 7 days from the transaction date. The e-Visa processing fees is non-refundable (25.00 U$ for single entry/Applicant, 60.00 U$ for multiple entry/applicant.
• The single-use visa expires after 90 days from issuing, entrance one time and residency for thirty days.
• The multi-use visa expires after 180 days from issuing, entrance multiple times and residency for thirty days for each visit.
• Notification of approval/decline, together with Egypt Visa attached to the Email, will be sent to the applicant’s email, which was entered by him/herself at the time of registration, or can be downloaded from the portal within seven days from the transaction date.
• The possession of an e-Visa is not the final authority to enter the Arab Republic of Egypt.
• Engaging in any form of business or employment without a permit or pass is an offense.
• A visa is required prior to entry into the Arab Republic of Egypt.
• The e-Visa printout must be presented at the port of entry.
• Each visitor to the Arab Republic of Egypt is required to submit an e-Visa application via their personal account. Parents can apply for their children using their personal accounts.
• Requesting an eVisa with Diplomatic, Service, Special, Official, Temporary, Nansen, Refugees, Mission, Alien's, or July 51 Agreement Passport is not allowed at this stage. Please visit your nearest Egyptian embassy/consulate.
• In-case some information on the issued eVisa does not match the information on your travel document, the issued eVisa will be invalid and non refundable; as the applicant is responsible for the correctness of the data provided in his/her application.
• Travel document (Passport or ID) must be valid for at least 6 months from arrival date.
• In case your (Given Name) or (Surname) includes special character like Hyphen (-) Or Apostrophe (’), it must be written as entered in the Machine-Readable Zone ‘MRZ’. In case your (Given Name) or (Surname) include abbreviations for spouse; like Ep., Vve., GEB., E/V, P/V) you only have to write the names before the abbreviation.
• In case your (Given name) or (Surname) includes Non-Latin letter, you have to write the letters in the English language as entered in the Machine-Readable Zone ‘MRZ’.
• Proof of payment is not an e-visa approval. You must have a printed copy of the issued electronic visa.
• You are advised to apply for the E-visa at least 7 days before your arrival date.
• The file name of the attached travel document (Passport/ID) must be in the English Language (characters or numbers), without any special characters or spaces.
• The attached travel document (Passport copy/ID) shall be uploaded in JPG or PNG format, and its size should not exceed 1 MB.
• I hereby confirm that my nationality is listed in the list of countries eligible to apply via the portal. Click here for “FAQ” to show the list of eligible countries. Otherwise, the e-visa request will be rejected and the e-visa processing fees in non-refundable.